Refund policy

 

 

 

RETURN & REFUND POLICY

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility
To be eligible for a return, your item must be in the same condition that you received it — unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, contact us at eyereviva@gmail.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages & Issues
Please inspect your order upon reception and contact us within 14 days if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right at no cost to you.

Non-Returnable Items
Due to the nature of our products, we cannot accept returns on opened or used skincare items. We also cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to get a replacement is to return your item and once accepted, make a new purchase.

European Union
If your order is shipped into the EU, you have the right to cancel or return within 14 days for any reason. Your item must be unused and in original packaging with proof of purchase.

Refunds
Once we receive and inspect your return, we'll notify you of approval. If approved, your refund will be processed to your original payment method within 10 business days. If 15 business days have passed since approval, contact us at eyereviva@gmail.com.

30-Day Money Back Guarantee
If you're not satisfied with your results within 30 days of receiving your order, contact us at eyereviva@gmail.com and we'll issue a full refund — no return required.

Contact
eyereviva@gmail.com